Continuing Education Sessions

Session 29 | Beyond the Chart: Enhancing the Resident Journey in Post-Acute Care

Day: Tuesday, July 23
Time: 2:30 to 3:30 p.m.
Type/Topic: Technology and Quality Innovations
Room Location: Gatlin A-3

Session Summary

Amidst the complex landscape of financial, operational, and compliance challenges that post-acute care providers encounter, the ability to guide residents and their families through a seamless care journey is a critical litmus test for resident satisfaction. How can care teams adeptly coordinate care, emphasize resident choices, foster trust, ensure compliance, and maximize reimbursement, all while enriching the resident experience? This presentation will provide a practical roadmap for leveraging technology’s transformative potential to optimize and elevate the resident journey within care communities. Attendees will receive practical strategies for integrating technology and automation, enabling scalable, time-efficient, cost-effective solutions that align with the ever-evolving healthcare landscape.

Presenters

Terry Wall

CEO | Carefeed

About the Presenter

Terry Wall is a seasoned software executive with a career in companies that digitize paperwork and automate antiquated processes. As the Founder/CEO of Carefeed, Terry leads a growing technology company offering an effective platform helping providers from across the care continuum facilitate seamless care journeys for their residents. Before launching Carefeed, Terry held leadership positions leading large national teams as Senior Vice President in the Hospital Division of Patient Point, and Regional Vice President for hibu. Terry has been responsible for a wide range of strategic aspects, including sales, recruitment, marketing initiatives, and P&L management. Terry oversaw a portfolio of hospital technology solutions designed to improve clinical outcomes, efficiency, and patient satisfaction. Terry earned an MBA in Management Information Systems (MIS) from Xavier University - Williams College of Business in 2002. He holds a BSBA in Marketing from Xavier University.

John Vander Meer

Regional Director Of Business Development | Carefeed

About the Presenter

Over a career spanning more than two decades, John Vander Meer has held roles across diverse sectors, including media, government, association management, post-acute care, and the business world. John served as the President and CEO of the Wisconsin Health Care Association and the Wisconsin Center for Assisted Living. He worked as a newspaper reporter, communications director, legislative aide, and chief of staff for various political figures. Additionally, he held the role of Director of Business Development for a multi-state skilled nursing and assisted living provider. Currently, John is the Director of Business Development at Carefeed, a software platform for providers. He holds an undergraduate degree from Calvin University in Grand Rapids, MI, and a master’s degree from the University of Wisconsin – Madison’s Robert M. LaFollette School of Public Affairs.