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Session 29 | Beyond the Chart: Enhancing the Resident Journey in Post-Acute Care

Session Summary

Amidst the complex landscape of financial, operational, and compliance challenges that post-acute care providers encounter, the ability to guide residents and their families through a seamless care journey is a critical litmus test for resident satisfaction. How can care teams adeptly coordinate care, emphasize resident choices, foster trust, ensure compliance, and maximize reimbursement, all while enriching the resident experience? This presentation will provide a practical roadmap for leveraging technology’s transformative potential to optimize and elevate the resident journey within care communities. Attendees will receive practical strategies for integrating technology and automation, enabling scalable, time-efficient, cost-effective solutions that align with the ever-evolving healthcare landscape.