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Session 46 | Casting the Frontline Stars: Lights, Camera, Action on Rehospitalization Reduction
Time: 2:15 to 3:15 p.m.
Type/Topic: Operations/Regulatory/Legal Compliance
Session Summary
Every great production depends on a prepared cast, clear cues, and strong communication. This session draws lessons from a Rehospitalization Reduction Collaborative to spotlight three starring interventions: consistent CNA education, early identification of changes in condition, and strengthened interdisciplinary communication. Attendees will explore how aligning these "on-screen" and "behind-the-scenes" roles creates reliable early response systems by reducing avoidable rehospitalizations and delivering an award-worthy performance.
Sponsored by Physician Services Group.
Presenters
Kelly Smith
CEO | Q3 Healthcare Consulting, LLC
About the Presenter
Dr. Kelly Smith is the CEO of Q3 Healthcare Consulting, Dr. Smith brings a systems-based approach to quality improvement-connecting strategy, workforce engagement, operations, and customer satisfaction. Her expertise lies in evidence-based frameworks, such as the Baldrige Framework for Performance Excellence and Lean Six Sigma, which she applies to improve long-term care outcomes. Dr. Smith was previously the Director of Process Improvement at a large senior care provider, including nursing homes, assisted living facilities, and post-acute care. Dr. Smith holds a doctorate in Aging Studies, is an AHCA/NCAL National Quality Award Program Gold Examiner and Trainer, a Certified Professional in Healthcare, and a Certified Lean Six Sigma Black Belt.
Scott Allen
Executive Director | Sabal Palms Health Care Center
About the Presenter
Scott Allen is a well-established figure in Florida's long-term care industry, with a career spanning facility administration, statewide leadership, and policy advocacy. He is particularly noted for his involvement with the Florida Health Care Association and for receiving multiple industry honors.