Session 31 | Clinical Transformation to Achieve Market Leadership
Day: Tuesday, August 2 Time: 2:00 to 3:30 p.m. Type/Topic: Technology and Quality Innovations
What does the market want from me? Am I that provider? How do I know if my outcomes are competitive enough? What outcomes reveal the right insights? These are tough questions and quite difficult to answer. However, through advanced data analytics and quality improvement strategies, the right answers can be revealed. This session will present one system’s “Clinical Transformation Journey,” the potholes and the ultimate achievement of becoming a leader in the marketplace.
Chief Innovation Officer | Zimmet Healthcare Service Group, LLC
About the Presenter
Steven Littlehale MS, RN, GCNS-BC, is the Chief Innovation Officer at Zimmet Healthcare Service Group, LLC. An internationally known author and speaker on a broad range of health care and post-acute care topics, Steven’s ability to synthesize complex information to inspire strategic and tactical excellence has been the hallmark of his career and has established his renowned reputation as a highly effective and motivating lecturer. His numerous publications include various professional journal articles as well as a popular monthly blog in McKnight’s Long-Term Care News. Steven brings a career spanning more than 30 years ranging from direct nursing care to education, research and analytics, quality assurance/improvement and consulting. He has a BS in nursing from the University of Vermont and an MS in nursing from Georgetown University. For two decades as achief clinical officer and executive vice president at PointRight, Inc., he grew the company from a small start-up with a unique mission to become the profession's top data-analytics leader. Steven is a Board certified gerontological clinical specialist, whose greatest professional joy is to celebrate those who share his passion for quality care for our nation’s elders.