Session 43 | Getting into the Continuous Quality Improvement Rhythm After Joint Commission Accreditation
Day: Wednesday, July 28 Time: 10:30 to 11:30 a.m. Type/Topic: Operations/Quality Improvement
Join us for this interactive session featuring real-life examples of how nursing centers have incorporated continuous quality improvement methods into their daily operations. Lessons learned from The Joint Commission surveys have inspired these best practice examples with excellent outcomes.
Manager of Human Services and Regulatory | RB Health Partners, Inc.
About the Presenter
Eddie Broom is Manager of Human Services and Regulatory at RB Health Partners, Inc. and a health care professional with over 12 years of experience in various setting. His experience covers management through direct resident care of elder, dementia care, anticipatory grief and bereavement counseling, psychosocial assessments and discharge planning. Eddie has an undergraduate degree in Social Work from the University of North Carolina at Charlotte and a Master’s Degree in Social Work from Florida State University. He is also ALF Core trained and has been a successful administrator of standard facilities with Memory Care and Extended Congregate Care (ECC) licensed services.
Manager of Healthcare Quality | RB Health Partners, Inc.
About the Presenter
For over three decades, Staci Goldstein has been working in the field of quality improvement in various health care settings. She has been in the role of quality assurance coordinator, director of quality improvement, total quality examiner, national committee for quality assurance specialist, quality improvement consultant and manager of health care quality. Staci has prepared organizations for varying levels of audits, educational needs and competencies, satisfaction surveys, process and program improvement, continuous quality Improvement, creation of tools to assist with accreditation, data collection and outcomes. She has worked with the Pittsburgh Chamber of Congress in the role of Total Quality Examiner presenting awards of excellence, using Malcolm Baldridge criteria to businesses and organizations. She has also prepared managed care organizations for National Committee of Quality Assurance Certification as well as preparing departments from a large academic medical center for Joint Commission Accreditation in a major metropolitan city where she also trained with pioneers in the field of Total Quality Management as it relates to health care. She has assisted companies with the creation of mission and vision statements as it relates to Quality. As Director of Quality Improvement, Staci's role included managing the Credentialing Department of a Managed Behavioral Health Care carve out organization for a national managed care company. She prepared another Medicaid Managed Behavioral Health Care Organization’s RFP that was successful in awarding the contract that covered 100,000 lives in her role as Chief Operating and Clinical Officer working with leadership of an academic medical center’s behavioral health contractor and county executives in the Department of Public Welfare. Staci continues to coach nursing care centers in obtaining and maintaining Joint Commission Accreditation and in this role has been instrumental in process and outcome improvement in areas of both quality improvement as well as creating a culture of safety.