Session 10 | Grievance Management: One Key to a Successful Risk Management Program
Day: Monday, July 24 Time: 10:00 to 11:30 a.m. Type/Topic: Operations/Regulatory/Legal Compliance
Grievance management is a critical aspect of a successful risk management program. This allows the resident, family or other interested person to be able to express themselves in a meaningful manner in which they feel heard. It reduces complaints to the Agency for Health Care Administration which reduces your regulatory risk and increases overall satisfaction. This session will discuss key aspects to better support your team and help them recognize possible issues to report for resolution.
Robin A. Bleier
President | RB Health Partners, Inc.
About the Presenter
Robin A. Bleier RN, HCRM, LNC , has 40 years of health care experience, 30 of which in long term care. Robin's passion is teaching and training with a focus on risk management as a means to help improve quality and resident outcomes while increasing long term care professional's work satisfaction. Robin worked as a nursing assistant, LPN, RN, DON, regional nurse, CCO, and COO. She now owns and operates RB Health Partners, Inc. (RBHPs) a long term care consultancy firm for the past 20 years. RBHPs employs an interdisciplinary team of subject matter experts and consultants to support long term care providers meet their quality improvement goals.