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Session 10 | Grievance Management: One Key to a Successful Risk Management Program

Session Summary

Grievance management is a critical aspect of a successful risk management program. This allows the resident, family or other interested person to be able to express themselves in a meaningful manner in which they feel heard. It reduces complaints to the Agency for Health Care Administration which reduces your regulatory risk and increases overall satisfaction. This session will discuss key aspects to better support your team and help them recognize possible issues to report for resolution.