Continuing Education Sessions

Session 11 | Jump on The Baldrige Bandwagon and Bring Your Strategic Plan to Life

Day: Monday, July 22
Time: 10:00 to 11:30 a.m.
Type/Topic: Operations/Regulatory/Legal Compliance
Room Location: Butler

Session Summary

Strategic planning and implementation are crucial components to operational success. Using principles from the Baldrige Framework for Performance Excellence, this session provides foundational knowledge of creating, monitoring, achieving, and sustaining organizational results through systematic strategic development and implementation. Leveraging decades of experience in the industry, best practices will also be shared to empower leaders to bring their strategic plans to life.

Presenters

Kelly Smith

Director, Healthcare Services | Q3 Healthcare Consulting, a Division of Saltmarsh, Cleaveland and Gund

About the Presenter

Dr. Kelly Smith holds a doctoral degree in Aging Studies, is a Certified Professional in Healthcare Quality, and holds a Lean Six Sigma Black Belt Certification. Through her knowledge of quality improvement methodologies and professional experience, Dr. Smith focuses on quality and process improvement across the long term care continuum. Recently, Q3 joined forces with Saltmarsh, Cleaveland and Gund to leverage their combined expertise, resources, and capabilities to better serve their clients evolving needs.

Jennifer Ziolkowski

Director, Healthcare Services | Q3 Healthcare Consulting, a Division of Saltmarsh, Cleaveland and Gund

About the Presenter

Jennifer Ziolkowski has over 28 years of experience in the long term care profession. Her extensive knowledge of business operations and finance led her to serve in various roles such as senior vice president of finance and president in highly respected long term care companies. Jennifer holds a Masters in Business Administration and a Yellow Belt in Lean Six Sigma. In 2021, Jennifer along with two partners founded Q3 Healthcare Consulting to share her knowledge with others in the long term care profession. Recently, Q3 joined forces with Saltmarsh, Cleaveland and Gund to leverage their combined expertise, resources, and capabilities to better serve their clients evolving needs.