Session 5 | Racing to the Finish Line - Don’t Get Spun Out by the ADR’s
Day: Monday, July 14 Time: 8:00 to 9:30 a.m. Type/Topic: Operations/Regulatory/Legal Compliance
Room Location: Windermere X
Session Summary
As the review process continues to expand, is your facility prepared for more medical record requests? When the green flag drops you won't want to be last. This presentation will slingshot your facility past the finish line by providing insight into the types of requests, how to prepare, the importance of timeliness and the appeals process.
Presenters
Landa Stricklin
Director of Clinical Consulting | Richter LTPAC Performance Advisors
About the Presenter
Landa Stricklin is responsible for leading the clinical consulting team as they provide reimbursement, operational, HER, and clinical solutions to post-acute health care providers. By keeping apprised of federal regulations and changes across the LTPAC industry, she prepares clients to proactively meet new expectations through Richter’s custom-designed services. Landa takes her position as an educator seriously and is always eager to share the knowledge she has accumulated throughout her 30+ year career. Her mentees appreciate her ability to take complex rules and simplify them without sacrificing any valuable details. As someone who is extremely vested in her team, her greatest accomplishments are the successful careers she has helped nurture over the years.
As a Financial Consultant at Richter, Liz Harris draws on over 20 years of experience in revenue cycle management to help long-term care providers improve financial performance, streamline workflows, and maintain compliance with regulatory standards. She works directly with clients to assess billing processes, resolve reimbursement challenges, and implement strategies that reduce aging A/R and enhance collections across all payer types. Liz also leads EMR and clearinghouse system implementations, providing hands-on support and training to ensure smooth transitions and optimized usage. In addition to her technical expertise, Liz is a trusted advisor in staff development, policy creation, and operational efficiency. She delivers both individual and group training, develops tailored policies and procedures, and ensures thorough documentation and communication throughout every consulting engagement. Known for her analytical approach and strong communication skills, Liz helps clients navigate complex challenges and achieve long-term financial and administrative success. Before joining Richter, Liz served in various high-impact positions that shaped her comprehensive understanding of the healthcare revenue cycle. As a Regional Financial Consultant for Synergy Healthcare, she managed revenue cycle operations for multiple skilled nursing facilities, led billing and collection efforts across all payer types, and developed policies and procedures that drove long-term financial stability. She also played a hands-on role in staff development, cash projections, and month-end reconciliations. Liz has also supported new home health agency startups by overseeing the full revenue cycle, training staff, implementing EHR and clearinghouse systems, and offering strategic insight into payer-specific billing requirements. Known for her tenacity, professionalism, and approachable demeanor, Liz has built a reputation as a trusted advisor in the post-acute care space. Her ability to identify operational pain points and deliver results-driven solutions continues to make a measurable impact on clients nationwide.