Day: Monday, July 14 Time: 8:00 to 9:30 a.m. Type/Topic: Clinical/Person-Centered Care Practices
Room Location: Windemere W
Session Summary
This interactive session will assist members with evaluating the aging process in a meaningful way. Through staff understanding and learning with improved competencies in human relating, as well as enhanced awareness of perceptions of others, the Compassionate Person-Centered Care (CPCC) program is a tool to augment customer service as well as abuse and neglect reduction strategies and programs.
Presenters
Eddie Broom
Director of Human Services & Sr. Accreditation Coach | RB Health Partners, Inc.
About the Presenter
Eddie serves as our Director of Human Services & Sr. Accreditation Coach. Eddie works in Quality Improvement with a focus on Joint Commission Accreditation. Eddie has worked at RB Health Partners, Inc. for over 7 years, and has over 20 years of experience in the healthcare profession spanning social services through administration. Eddie is a Certified Dementia Specialist, DOEA approved Dementia Trainer and is skilled in staff and team development, systematic process management, long-term care facility operation, and much more. Mr. Broom has an undergraduate degree in Social Work from the University of North Carolina at Charlotte and a master’s degree in social work from Florida State University. He is also ALF Core trained and has been a successful Administrator of Standard facilities with Memory Care and Extended Congregate Care (ECC) licensed services. Mr. Broom has also served as a caregiver support group facilitator for the Alzheimer’s organization. When not working, Mr. Broom enjoys spending time with his wife Kim, his children, and his beautiful redheaded granddaughter. He also enjoys music, playing piano and singing.