Continuing Education Sessions

Session 17 | Sometimes More is More: How to Increase Communication for Improved Family Satisfaction

Day: Monday, August 1
Time: 12:15 to 1:15 p.m.
Type/Topic: Technology and Quality Innovations

Session Summary

During the COVID-19 pandemic, providers acted to maintain communication with family members. Due to ongoing COVID-19 restrictions, regulatory changes and ongoing staffing challenges, providers have been asked again and again to do more with less. In the case of communication, studies have shown that more is better. Participants will learn how to leverage technology to efficiently engage in more frequent and positive communications with families and key stakeholders to improve satisfaction and positive perception of their communities.

Presenters

Sean O'Regan

Senior Account Executive | PointClickCare

About the Presenter

Sean O’Regan is an Account Executive with PointClickCare. A licensed nursing home administrator, who has been in the post-acute profession in a variety of capacities over the last seven years. Sean has worked closely with hundreds of providers across the state of Florida to find ways to improve processes and ultimately outcomes. He is passionate about sharing best practices for a greater impact on the lives of the seniors we serve.

Samantha Vosloo

Account Executive | PointClickCare

About the Presenter

Samantha Vosloo is a nursing home administrator with 10 years of long term care experience. She graduated from the University of South Florida and has since operated centers in Kansas and Florida. During her time as an administrator, she partnered closely with state associations and AHCA/NCAL working in legislative activism, workforce solutions and the quality award program. Driven by the goal to improve the lives of those touched by the long term care profession, she takes pride in providing process driven solutions for better outcomes.