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Session 41 | Strengthening Organizational Culture and Communication in Long Term Care: Evidence-Based Insights
Time: 10:15 to 11:45 a.m.
Type/Topic: Leadership / Workforce
Room Location: Celebration 1 & 2
Session Summary
Creating and maintaining a positive organizational culture and fostering effective communication are essential for achieving high-quality outcomes in long term care settings. This session will explore the latest evidence-based research on the relationship between organizational culture, communication, and performance metrics in long term care centers. Attendees will learn actionable strategies to enhance staff engagement, improve teamwork, and create a culture of continuous improvement that benefits residents, families and employees alike. Through real-world examples and proven techniques, attendees will leave equipped to lead their organizations towards excellence.
Presenters
Kelly Smith, PhD, CLSSBB, CPHQ
Owner | Q3 Healthcare Consulting, LLC
About the Presenter
Dr. Kelly Smith holds a doctoral degree in Aging Sciences, is a Certified Professional in Healthcare Quality, and holds a Lean Six Sigma Black Belt Certification. She is also a gubernatorial appointee for the Governor's Panel for Excellence in Long Term Care and a Gold Examiner Team Lead for the AHCA/NCAL Quality Award Program. Through her knowledge of quality improvement methodologies and professional experience, Dr. Smith focuses on quality and process improvement across the long term care continuum.
David Baumgartner
CEO | Tresane, LLC
About the Presenter
David Baumgartner, PCC, ITCA, SHRM-SCP, has worked with healthcare leaders and teams for nearly 3 decades. He has been recognized as an invaluable resource when leaders face significant challenges. He has supported mergers and acquisitions, turnaround efforts, cultural alignment, and leadership changes. His approach has earned him a reputation as a trusted mentor and colleague. David was among the first people in the world to receive advanced team coaching accreditation and is a published author.