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Session 56 | Why Do High Performing Teams Document More Errors?
Time: 9:00 to 11:00 a.m.
Type/Topic: Leadership / Workforce
Room Location: Celebration 1 & 2
Session Summary
Psychological trust among healthcare teams is essential for reducing errors and achieving optimal resident outcomes. This session delves into evidence-based research on the connection between trust and team performance, exploring how trust impacts communication, decision-making, and error prevention in healthcare environments. Attendees will learn practical strategies to build and maintain psychological trust within their teams and create a culture of psychological safety, ultimately leading to improved organizational performance and patient safety.
Presenters
David Baumgartner
CEO | Tresane, LLC
About the Presenter
David Baumgartner, PCC, ITCA, SHRM-SCP, has worked with healthcare leaders and teams for nearly 3 decades. He has been recognized as an invaluable resource when leaders face significant challenges. He has supported mergers and acquisitions, turnaround efforts, cultural alignment, and leadership changes. His approach has earned him a reputation as a trusted mentor and colleague. David was among the first people in the world to receive advanced team coaching accreditation and is a published author.
Kelly Smith, PhD, CLSSBB, CPHQ
Owner | Q3 Healthcare Consulting, LLC
About the Presenter
Dr. Kelly Smith holds a doctoral degree in Aging Sciences, is a Certified Professional in Healthcare Quality, and holds a Lean Six Sigma Black Belt Certification. She is also a gubernatorial appointee for the Governor's Panel for Excellence in Long Term Care and a Gold Examiner Team Lead for the AHCA/NCAL Quality Award Program. Through her knowledge of quality improvement methodologies and professional experience, Dr. Smith focuses on quality and process improvement across the long term care continuum.