Continuing Education Sessions

Session 24 | Building Your Organizational Excellence

Day: On-Demand
Time:
Type/Topic: Operations/Quality Improvement
Level: Advanced

Session Summary

This session provides guidance to achieve the organizational excellence by using performance excellence framework, such as their Facility Assessment, Quality Assurance and Performance Improvement (QAPI), and six areas of Baldrige/National Quality Award requirements. This session particularly focuses on building an organizational culture to create a supportive workforce environment.

Presenters

Debbie Brazill

Owner and Administrator | The Villages Rehabilitation and Nursing Center

About the Presenter

Debbie Brazill is the Owner and Administrator of the Villages Rehab and Nursing Center. As a long term care provider, Debbie was one of the early adopters of "Culture Change" concept, embracing and advocating for person-centered care. Villages Rehab and Nursing Center received the National Quality Gold Award in 2019 and became the third recipient of Gold in Florida.

Koko Okano

Quality Improvement and Research Analyst | Florida Health Care Association

About the Presenter

Koko Okano is the Quality Improvement and Research Analyst with Florida Health Care Association. Koko has worked with Baldrige-based AHCA National Quality Award program for the past 10 years. She currently servers as a Master examiner and Team Leader for Gold. Koko also served as an advanced examiner for Governor's Sterling Award for several years and now serves in the National Baldrige Award. She was reelected to serve for the second term of the AHCA Board of Overseers of the program.