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Session 42 | Elevating Quality in Florida’s Nursing Centers Using the Baldrige Framework
Day: Wednesday, August 3
Time: 10:30 to 11:30 a.m.
Type/Topic: Technology and Quality Innovations
Time: 10:30 to 11:30 a.m.
Type/Topic: Technology and Quality Innovations
Session Summary
The AHCA/NCAL National Quality Award Program, based on the Malcolm Baldrige for Performance Excellence (Baldrige), is a three-level progressive program (Bronze, Silver, Gold) that recognizes providers committed to quality. The Baldrige framework calls for an integrated quality management system using data to make fact-based decisions while deploying systematic processes across six categories: leadership, strategic planning, customers, data measurement/analysis, workforce and operations. The session will demonstrate how the integration of these areas can improve clinical and financial outcomes in Florida's nursing centers.Presenters
Kelly Smith
Owner | Q3 Healthcare Consulting, LLC