Continuing Education Sessions

Session 42 | Elevating Quality in Florida’s Nursing Centers Using the Baldrige Framework

Day: Wednesday, August 3
Time: 10:30 to 11:30 a.m.
Type/Topic: Technology and Quality Innovations

Session Summary

The AHCA/NCAL National Quality Award Program, based on the Malcolm Baldrige for Performance Excellence (Baldrige), is a three-level progressive program (Bronze, Silver, Gold) that recognizes providers committed to quality. The Baldrige framework calls for an integrated quality management system using data to make fact-based decisions while deploying systematic processes across six categories: leadership, strategic planning, customers, data measurement/analysis, workforce and operations. The session will demonstrate how the integration of these areas can improve clinical and financial outcomes in Florida's nursing centers.

Presenters

Kelly Smith

Owner | Q3 Healthcare Consulting, LLC

About the Presenter

Dr. Kelly Smith holds a doctoral degree in Aging Studies, is a Certified Professional in Healthcare Quality, and holds a Lean Six Sigma Black Belt Certification. Through her knowledge of quality improvement methodologies and professional experience, Dr. Smith focuses on quality and process improvement across the long term care continuum.